Refund Policy

Refund Policy

Effective Date: 22nd May 2025

At House 43, your satisfaction is our top priority. Whether you're purchasing a product, booking a service, or placing a food order, we aim to provide a seamless and pleasant experience. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Policy

We offer refunds in accordance with the terms outlined below. By purchasing from House 43 (online, in-store, or by phone), you agree to the conditions stated in this policy. All refund requests are reviewed on a case-by-case basis.

2. Eligibility for Refunds

a. Physical Products

• Items must be returned in original condition, unused, and in original packaging.
• You must initiate a return within 7 days of receiving the product.
• Proof of purchase is required.
• Non-returnable items include perishables, opened cosmetics, and hygiene items.

b. Digital Goods

• Refunds only if defective/inaccessible and requested within 48 hours.
• No refund if the digital content has already been accessed or downloaded.

c. Food Orders

• Refunds may be issued for wrong, incomplete, or unsafe orders reported within 2 hours.
• Photos may be required to support your claim.
• No refund for taste preference or third-party delivery delays.

d. Service Bookings (Studio, Space Rentals, Events)

• Cancel 72 hours or more in advance for a full refund.
• Cancel within 72 hours to receive 50% back.
• No-shows and same-day cancellations are non-refundable.

3. How to Request a Refund

Contact us via email or phone with your:

• Full name
• Order or Booking ID
• Description of the issue
• Supporting evidence (photos, screenshots, receipts)

4. Processing Your Refund

• Refunds are processed within 7–10 business days of approval.
• Returned to the original payment method.
• Shipping fees are non-refundable unless due to our error.

5. Exchanges

We offer exchanges for damaged or incorrect items requested within 7 days.

6. Exceptions

• Gift cards and promotional items are non-refundable.
• Final sale items cannot be returned or exchanged.
• Custom events may follow a separate policy.

7. Disputes and Chargebacks

If you dispute a charge without contacting us first, we reserve the right to dispute the chargeback with evidence of fulfillment.

8. Contact Us

If you have any questions about this Refund Policy or your personal information, please contact:

House 43
Email: contact@house43.org
Phone: +2349032802609